Shipping Policy

Print-on-Demand Items (Stationery, Phone Cases, Totes, Buttons)

These items are made to order through our print-on-demand partner, Printify, and ship directly from their production facilities.

Production time: typically 2 to 7 business days before your order ships, depending on the item.
Shipping time: varies by product and destination; estimated delivery windows are shown at checkout.
International orders: POD items can ship internationally. Customs fees, import duties, and taxes, if applicable, are the customer's responsibility and are not included in the order total.
Tracking information is emailed once your item ships.

Redbubble Purchases
Items purchased through our Redbubble shop are printed, shipped, and tracked entirely by Redbubble, using their own production times, carriers, and delivery estimates. Shipping questions or delays for Redbubble orders should be directed to Redbubble directly, not Violet Roots.

Silk Scarves

Scarves are shipped domestically by Violet Roots LLC from NJ.

In-Stock Scarves

These orders are processed and shipped within 5-7 business days of purchase. You'll receive tracking information by email once your order ships.

Pre-Order Scarves

Pre-order scarves are produced in limited batches by our manufacturer and shipped to us in bulk before we fulfill individual orders. Estimated ship windows are listed on each pre-order product page, but timing depends on when the bulk shipment arrives and clears customs, so dates are estimates rather than guarantees. We'll notify you by email once your pre-order has shipped.

Original Artwork, Commissions & Handmade Items

Processing time for original artwork, commissions, and hand-painted items varies by piece; estimated timelines will be communicated at the time of purchase or in the product listing. Once shipped, you'll receive tracking information by email.

Multiple Items in One Order

If your order includes items from more than one category (for example, a print-on-demand tote and a scarf), your items may ship separately and arrive at different times, each with its own tracking number.

Shipping Rates

Shipping costs are calculated at checkout based on the item(s) ordered and your delivery address.

Order Tracking & Delays

Tracking information is sent by email as soon as it's available. Our shipping carriers and fulfillment partners provide delivery estimates and are not guaranteed; delays can occur due to carrier issues, high order volume, holidays, or, for pre-order scarves, manufacturer production and customs timing.

Shipping Address

Please double-check your shipping address at checkout. Violet Roots is not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please refer to our Returns Policy for next steps, as the process differs by product type.