Return Policy

Returns & Refunds

Original Artwork, Commissions, Prints & Handmade Items

All sales of original artwork, commissions, prints, hand-painted accessories, and decorative items are final. Due to the nature of these products, they are not eligible for return or refund. We cannot be held responsible for lost or damaged items. In the rare event that this occurs, please contact us immediately for review.

In the case of damage, you must notify us within 48 hours of delivery and provide proof of the problem. For extreme circumstances, a partial credit may be offered. Any issue brought to our attention after the 48-hour window will not be accepted.

Additional non-returnable items:

Gift cards

Print-on-Demand Items (Stationery, Phone Cases, Totes, Buttons)

Our stationery (greeting cards, postcards, journals), phone cases, totes, and buttons are made-to-order through our print-on-demand partner, Printify. Because each item is produced specifically for you, we're unable to accept returns or exchanges for buyer's remorse, sizing, or color preference.

However, we've got you covered if something goes wrong:

If your item arrives damaged, misprinted, defective, or incorrect, contact us at hey@violetroots.com within 30 days of delivery (45 days for international orders) with clear photos of the issue, and we'll arrange a free replacement or refund.
If tracking shows your package was lost in transit, contact us, and we'll work with Printify to make it right.
No need to send the item back; just send photos so we can submit a claim on your behalf.

Redbubble Purchases
Items purchased through our Redbubble shop are fulfilled, shipped, and supported entirely by Redbubble. Returns, refunds, and order issues for Redbubble purchases are handled under Redbubble's own policies, not the policy outlined above. Please contact Redbubble directly for help with those orders.

Silk Scarves

Silk scarves are produced by an international manufacturer and sold in two ways: initial in-stock runs and pre-order drops.

In-Stock Scarves
Returns and exchanges are accepted within 14 days of delivery, provided the item is unworn and unused, in its original packaging, and in resaleable condition. Returns will not be accepted if the item shows signs of wear or marks from makeup, deodorant, self-tanner, perfume, or similar. Return shipping costs are the customer's responsibility unless the item arrived defective. If a scarf arrives with a manufacturing defect, please contact us promptly at hey@violetroots.com with photos, and we'll arrange a replacement or refund at no cost to you.

Pre-Order Scarves
Pre-order items are produced in limited batches through our international manufacturer and may take longer to arrive than in-stock items; estimated ship dates will be noted on the product listing. Because pre-orders are produced based on demand, they cannot be canceled or refunded once production has begun, except in the case of a manufacturing defect. Once delivered, pre-order scarves are eligible for return or exchange under the same 14-day, unworn/resaleable-condition terms as in-stock scarves above.

In-Person Purchases

All purchases made in person, including at pop-up shops, markets, or events, are final sale. Returns, exchanges, and refunds are not available for in-person purchases, including print-on-demand and scarf items, regardless of the terms outlined above for online orders.

Exchanges

We do not offer exchanges on original artwork, commissions, or handmade items. Print-on-demand items found to be defective or incorrect will be replaced per the policy above rather than exchanged for a different design or size. In-stock and delivered pre-order scarves may be exchanged under the same 14-day terms as returns, above. In-person purchases are not eligible for exchange.